General Return Policy
Our return policy covers 30 days. If 30 days have gone by since your purchase, refunds and exchanges are not available.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your product arrives damaged, we require photographs within 48 hours upon good received in order to disclose damages to the shipping companies we work with.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, with damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
If you haven’t received a refund yet, first check your bank account again.
Following this, contact your credit card company - it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will provide you with our mailing address.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.