Shipping and Delivery

COVID-19 Update

COVID-19 presents unprecedented challenges for our communities around the global. We are putting all possible plans and precautions in place to maintain the best shopping experience possible for you whilst ensuring the safety of our people and customers.

Whilst we have an extremely resilient network, which has withstood a number of significant disruptions from natural disasters to extreme weather events, COVID-19 presents unique challenges. We are working hard to ensure our services are as robust as possible, however, the flight restrictions and shortage of production materials caused by the COVID-19 disruption are posing a great challenge for us to guarantee any specific delivery time at the moment.

We apologise for any inconvenience caused and kindly ask you to be patient should your order(s) not arrive at the specified time. The current situation presents us all with challenges and we are doing everything we can to adapt our work processes to improve the situation.

We are here for you, please do not hesitate to contact us for any questions or concerns.

Stay safe and healthy!

Shipping Process

We offer free shipping across the globe. Bulk order production terms are negotiable individually via partnership@thetinkertown.com.

1. After placing an order, you will receive a confirmation email. And will receive another email after shipment, the detailed tracking information details will be included.

2. Total Delivery Time = Processing Time + Shipping Time.

Processing Time
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping Time
The time for your item(s) to travel from our warehouse to your destination.

Expected Delivery Time

We offer free shipping around the global. However you can choose our express shipping to receive your order faster, this option is available for most of the cities in the world at additional cost. 

You can find the estimated delivery time for an order to reach your country below. Please feel free to contact us via hello@thetinkertown.com if you have any questions!

United States, Canada,Spain, Germany, France, United Kingdom, Japan, Korea, Thailand, Philippines, Singapore, Vietnam, Hongkong, Taiwan, Malaysia
Estimated Delivery
3-15 Business Days

Netherlands, Belgium, Luxembourg, South Africa
Estimated Delivery
5-15 Business Days

Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Greece, Ireland, Australia, New Zealand, Switzerland, Italy
Estimated Delivery
7-20 Business Days

Brazil, Mexico, Russia, Ukraine, Colombia, Peru, Chile, Argentina
Estimated Delivery
10-25 Business Days

Other Countries
Estimated Delivery
30 Days

Customs 

Please be aware that we are at the mercy of our shipping partners and the Customs in different countries, as a result, there can be unforeseen delays in customs or with the delivery. 

If Customs charges (e.g. duties or taxes) occur, please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. 

FAQ

- Can you ship to my country?
We can ship all over the world.

- Why can I not select my desired courier?
We always do our best to select the most realiable courier to delivery the order to you. However not all the couriers provide shipping to all the countries.

- I urgently need to receive my order. Can I select an express shipping option?
Yes, you can select an express shipping option to receive your order faster, but you may have to pay higher shipping fees and this might not be available for a few locations.

Also, orders shipped with an express shippin option usually have a higher probability of being stopped by Customs  and incur in import duties and taxes. You will be able to choose your preferred shipping method on the checkout page of your order.

- Why can I not select free shipping for my country?
We do not offer free shipping to a few countries where we can not guarantee a cheap or reliable delivery service. However, we're working continuously to increase the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.